BPO Service Capability

Organizations are increasingly adopting Business Process Outsourcing (BPO) as an integral part of their business strategy to ensure that internal resources are focused on critical business issues and initiatives. Sofmit offers BPO solutions to global clients by leveraging knowledge, tools and people management expertise. We view ourselves as the strategic extension of the client’s resources and capacity, so our focus is to build long and deep relationships with our clients and deliver increased value over the entire course of such relationships.

Our objective is to help our clients optimize their business processes, improve profitability productivity,and gain or reclaim a competitive advantage making the most of their technological investments and aligning them with their business goals. By generating substantial, long-term cost reductions and performance improvements through BPO, we are enabling organizations to do more for their customers and shareholders.

We provide a broad range of BPO services, from data entry (Transaction Processing), Data Analysis,to processing specific solutions. Our BPO services are all based on Sofmit's relative experience in diverse fields such as accounting; finance and our BPO business interactions with our ITO division so that we will develop together at the same time..

General Services

·Data Entry
Enter business transaction data e.g.sales order, purchase order from hardcopy or text format into software program and application. We can handle data in a variety of ways and we have many years experience in dealing with management applications. During the process, we take every possible precaution in protecting the integrity of our customer's data.

·Data Analysis
Our Data Analysis services enable our customers to outsource their analytic requirements. Our growing team is comprised of professional business analysts and IT experts. The technology employed utilizes various report tools such as BI,Data warehouse,and OLAP.

·Call center
We built a centralized office for the purpose of receiving and transmitting a large volume of requests by telephone, which is operated by us so that we can provide you with the finest personalized onsite customer service and product support.

Domain/Industry

·Insurance claim
·Telecommunication
·Finance
·Logistics
·Pharmaceuti